VoIP has recently been adopted in many companies worldwide due to various reasons like, reducing phone bills, least routing rules or integration between different communications channels (fax, email, voice, sms).
Even though these solutions are reliable and useful, sometimes configuration and troubleshooting can be a real headache.
A FoIP system, usually, consists of a fax server (Visendo Fax Server in this case), a media gateway (Lancom, Funkwerk, XCapi or Dialogic – these are our partners) together with the FoIP Software. Read here more on specific issues about media gateways.
Sometimes, configurations are a real headaches due to the poor methods of troubleshooting. A very useful tool for FoIP troubleshooting is Wireshark.
It will allow you to test and capture results for your FoIP configuration. Try it, write down the results and send them to us. We will be in touch with you as soon as possible.